Hosting

Steps to check your service if you can't access it

Updated 2 days ago

The steps to follow if you notice that you can't access your website hosted on Duplika are:

  1. Check the domain expiration date and delegation. To check the public status and expiration date of a .com, .net, .org, .ar, or .com.ar domain, use the HostingFAQ domain registration lookup. For Argentine domains, you can also check NIC Argentina. Then, open the HostingFAQ DNS delegation report and check which servers the parent zone announces. If you manage the zone with us, compare them with Duplika DNS.

  2. Check service status: From our customer portal, the account holder can check the status of their service. Make sure it hasn't been suspended for nonpayment.

  3. Check server status: We share the public status of our servers at uptime.duplika.com.

  4. Check application status: If your application displays an error, and it is a PHP error, you'll find an error_log file in your site's root directory with details of the error to resolve.

If everything looks correct or you need help checking the issue, don't hesitate to contact us.

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