Uptime Guarantee Terms
Updated last year
The purpose of our guarantees is to provide transparency about our service and promise compensation if we are unable to fulfill that promise. However, to request the corresponding refund, it is essential that you keep the following in mind:
UptimeRobot, the tool that measures our uptime, is an external monitoring service. There are cases where a communication issue with its servers occurs, so a refund will only be issued if there is an actual problem with the servers or connectivity. The uptime report is available here.
The refund must be requested within 24 hours of the incident.
If you have any unpaid invoices, they must be settled or paid for any type of credit to be applied.
No more than one refund per month will be issued per service.