Review Incoming and Outgoing Email Logs

The Track Delivery tool in cPanel is very useful for diagnosing various issues. It lets us view the logs of incoming and outgoing emails to the hosting plan, and also check whether an email was sent, including whether it was bounced or even blocked.

This tool is also useful for checking the results of scripts sent from web forms, or to see if someone is sending malicious or unwanted emails using your email accounts.

To use this tool, first access your control panel by entering the following path in your web browser.

(note: replace "midominio.com" with your site's actual URL)

Once logged in, find the tool in the Email section.

After clicking the tool, focus on the area highlighted in the screenshot below. Next, we'll explain what each option shows.

• Show Successes: This lists emails that were successfully sent and/or received. You can determine whether an email was sent or received based on whether the recipient includes email addresses from your web domain.

• Show Deferred and Show Failures: As their names suggest, these options show emails that could not be sent for some reason, or that were blocked when entering the server. These blocks are usually caused by an anti-spam service, an RBL or DNSBL list, or a problem with the DNS service.

• Show In-Progress: This shows emails that are in the sending queue but have not yet been sent—or bounced. Note: emails usually remain in the queue for only a few minutes.

Keep in mind that you'll only see emails in this list if you're using the MX records for your email service. If you use another service (for example, Google Apps or Zoho Mail), you'll only see emails sent through forms or scripts on our server (if applicable).