Why Was My Service Suspended?
Updated 3 months ago
If you visit your website and see a suspended page / account suspended notice, here are the reasons why.
We always keep you up to date about any changes to your services by emailing the account holder and authorized contacts.
Nonpayment: To check whether your service has been suspended for nonpayment, you can view your services and their status in our customer portal.
If you have unpaid invoices, your service will be automatically reactivated once you pay them.
If there has been a billing error or a payment has not been credited, write to us so we can restore access as soon as possible and verify your payment.Resource limits: If your account attempts to exceed its CPU or memory resources more than 30 times in one day, you will receive a usage alert to help you check the status of your applications. If you do not respond to the third alert, access to your site may be interrupted. Reply to one of the emails or write to us to reactivate your account and help you resolve the issue.