1. Controller and scope
Juan Manuel Zolezzi Volpi, owner of Duplika, is the controller of the personal data described in this policy. Address: Av. Donado 2337, C1431, Autonomous City of Buenos Aires, Argentine Republic. Contact for enquiries and exercising rights: info@duplika.com.
This policy explains how we process data about people who visit duplika.com, make enquiries, subscribe to our communications or purchase and use our services. The client area, support channels and payment providers may use their own technologies and terms, which apply according to the interaction.
2. Information we process
Depending on the relationship with Duplika, we may process first and last name, email, telephone, address, identification and billing details, company, domains, purchased services, orders, payments and communications. Enquiries and tickets may include messages, attachments and technical data needed to solve a problem. Payment providers process the data required for the chosen payment method.
We may also process IP address, browser, device, pages visited, browsing events and security logs. For the newsletter, we retain email address, subscription status and information needed to demonstrate confirmation or unsubscription. Email communications may record opens and clicks to measure delivery and engagement.
Data comes from forms, emails, the client area, support, orders and use of the website or services. We do not request sensitive data for sales enquiries or subscriptions. Avoid sending sensitive information, passwords or third-party data unnecessary for the request.
3. Purposes and grounds for processing
We use data to answer enquiries, prepare proposals, create and manage accounts, provide purchased services, register domains, invoice, manage payments and provide support. This processing relates to pre-contract steps, performance of the contract and applicable legal obligations.
We process technical logs to maintain availability, prevent abuse and protect infrastructure and accounts. Analytics helps us understand website use and improve content. We request consent for analytics on the Spain edition and for newsletter subscriptions. Where the GDPR applies, security and administration tasks not based on another ground rely on the legitimate interest in protecting and operating the service, subject to the rights of affected individuals.
Mandatory data is identified when requested: without it, we may be unable to respond, enter into a contract, invoice or provide the service. Marketing subscriptions are optional and do not condition the handling of an enquiry. Reading this policy or browsing the website does not replace consent where required.
4. Providers and recipients
We share necessary information with providers involved in each activity: Cloudflare for the website, content delivery, security, forms and tag management through Zaraz; LiquidWeb for hardware and datacentre infrastructure; Zendesk for support, including requesters, tickets, messages and attachments; Ferndesk for the help centre and its widget; Resend for email and communications; and Google Analytics 4 for analytics and the features enabled for the relevant site edition.
Orders are managed through the WHMCS-based client area. Depending on the service or payment method, domain registrars, financial institutions and payment providers are also involved. Each recipient receives the information necessary for its role. We may disclose data to authorities under a valid request or legal obligation. We do not authorise enquiry or support data to be used for unrelated purposes.
5. International processing
Duplika operates from Argentina and uses providers with international infrastructure. Services, support, email delivery and analytics may involve processing data outside the user’s country of residence, including in the United States and other countries where providers and their subprocessors operate. Location depends on the service, configuration and infrastructure used; not all data is hosted exclusively in Argentina or the European Union.
Transfers are subject to applicable legal requirements. You may request information about recipients, destinations and mechanisms applicable to your data at info@duplika.com. Acceptance of this policy is not blanket authorisation for data transfers and does not replace applicable safeguards.
6. Retention and deletion
We retain data for as long as necessary to handle enquiries, provide and manage services, maintain security and comply with applicable obligations. Retention depends on purpose and information type: marketing subscriptions are kept until unsubscription; contractual and billing data and necessary records may be retained for legally required periods or to address claims. Unsubscribing from communications does not, by itself, delete data needed for an active service.
You may request deletion at info@duplika.com. We will verify your identity and handle the request in our systems and with the relevant providers. If a legal obligation or applicable exception requires retention of some information, we will explain why and restrict its use to that purpose. Deletion from active systems and expiry of backups may involve different processes; a request does not mean immediate deletion of every copy. Data no longer needed must be deleted in accordance with applicable law.
7. Cookies, storage and analytics
The website and its services use technologies necessary for security, functionality and preferences. Your browser lets you inspect or delete cookies and local storage; blocking necessary technologies may affect some functions. Cloudflare performance measurement is separate from Google analytics. The Ferndesk help widget loads when you open Help and then communicates with that provider.
On Spain-edition pages under /es/, Google Analytics 4 loads through Cloudflare Zaraz only after you choose Accept in the measurement notice. Reject lets you continue browsing without enabling that analytics. GA4 configuration for these pages does not enable advertising audiences. You can change or withdraw your choice through Privacy preferences in the footer; withdrawing permission stops new loads after reloading the page, without retrospectively deleting data already sent.
The Spain choice is stored for 180 days in the browser’s local storage under duplika.es.analytics.v1, with the decision, version and validity dates. It does not contain a visitor identifier or contact information. When it expires or is deleted, you are asked again. GA4 may use its own cookies and identifiers to distinguish visits and sessions once authorised.
The notice applies to the site’s /es/ routes. Other editions, the shared blog, client area and external services do not use this same mechanism. In other editions, Google configuration may include advertising audience features. Website preferences do not control email measurement or cookies on platforms reached through links.
8. Marketing communications
Newsletter subscription is voluntary and requires email confirmation. You may unsubscribe through the link in each communication or by emailing info@duplika.com. Unsubscribing does not prevent necessary messages about purchased services, billing, security or support requests. Open and click information is used to assess communications; not every email client permits accurate measurement.
9. Rights and how to exercise them
You may request access, rectification, updating, erasure or confidentiality of your data by emailing info@duplika.com or writing to the controller’s address. State which right you wish to exercise and the information needed to locate the data. We may request proportionate identity evidence to avoid disclosing or changing another person’s data.
Under Law 25,326, access requests are answered within ten calendar days and rectification, updating or erasure is handled within five business days, under the terms of that law. Access is free at intervals of at least six months, unless a legitimate interest applies. The Agency for Access to Public Information, the supervisory body for Law 25,326, handles complaints and claims concerning personal data protection. More information: argentina.gob.ar/aaip/datospersonales.
Where the European Union General Data Protection Regulation applies, you may also exercise rights of objection, restriction and portability, withdraw consent without affecting the lawfulness of earlier processing, and complain to the competent supervisory authority, including the Spanish Data Protection Agency. Requests are handled within the periods and exceptions established by applicable law.
10. Security and data hosted by customers
We apply technical and organisational measures to protect information and restrict access to those who need it to manage or provide the service. No system is free of risk. Protect your credentials and report suspected unauthorised access through support.
Customers may host their own or third-party personal data in our services. Customers determine the purposes and means of that processing and must have the necessary authorisations and provide the required information. Where Duplika acts as a processor on a customer’s behalf, processing is governed by applicable instructions and contractual terms. This policy does not replace the privacy policy each customer must provide to their site’s users.
11. Updates
We may update this policy to reflect changes to services, providers or applicable requirements. We will publish the current version on the site and communicate changes requiring specific information. If new processing requires consent, updating this page does not replace it.
Last updated: 17 October 2026.