Are broken link checks included?
Yes. All three plans include automated broken link detection using the included premium tools, subject to website compatibility. Managed and Pro also include periodic reviews of the results and guidance on which links need attention. When a new destination needs to be chosen or content changed, we agree on the approach with you; adding or rewriting content is quoted separately.
Can I sign up without moving my website to Duplika?
Yes. You can keep your current hosting and select the “Another provider” rate. Before setup, we check access and server requirements. Some improvements, such as Redis, depend on what your provider supports. Hosting and its resources are paid separately.
What help does Plus include?
We include technical setup, initial installation and activation of the included licenses, and backup restoration on request. Plus provides automated basic care. Diagnosing conflicts, repairing plugins or themes, and hands-on optimization require Managed, Pro or a separate quote.
What happens if an update causes an error?
With Plus, you can request restoration from an available backup. Investigating and fixing the plugin or theme that caused the conflict is outside this plan. With Managed and Pro, we diagnose the issue and apply a fix to standard website components. If the error requires changes to custom code or third-party development, we provide guidance and quote that work separately.
How do backups work?
We make daily backups. At Duplika, hosting backups are used with 21 days of retention. With another provider, encrypted remote backups are stored separately from your hosting, with 50 days of retention. All three plans include restoration on request from an available backup. For stores, a full restoration can overwrite orders placed after the backup, so we agree on the procedure before restoring.
What is the initial tune-up?
We review configuration, performance and security, and apply basic improvements suited to the website. It is included for websites hosted at Duplika and for Managed and Pro on external hosting. External Plus includes it when you pay for a full year; monthly payments cover setup of licenses, monitoring, updates and backups. The basic tune-up with annual Plus does not include removal of a pre-existing infection or extensive plugin repairs.
Can you recover a website that is already infected?
Yes, with Managed or Pro. Security reviews, malware removal and website recovery are included. Plus does not include this hands-on work. If the cause is on another provider’s server, we coordinate the actions their team needs to take.
Which tasks are quoted separately?
Design and redesign, theme or layout changes, content entry, new features, integrations and custom development are quoted by the hour on every plan. For example, fixing an error in an existing form is covered by Managed or Pro; creating a booking system is new work and requires a separate quote. Plans do not include an allowance of development minutes.
Which licenses are included, and what happens if I cancel?
Plus provides access to the catalog of premium plugins and themes included with the service. BuddyBoss and LearnDash are added from Managed upwards. We activate the tools, while building campaigns, automations, designs or new features is quoted separately. Licenses are deactivated when you cancel. Cloudflare APO and associated premium services also end when the plan that includes them is canceled.
Does this cover WooCommerce or WordPress Multisite?
All three plans cover one WordPress installation and support WooCommerce. WordPress Multisite is outside the service scope. Pro staging tests are coordinated so the test environment does not overwrite new store orders or information.
How do I contact the team, and what does priority mean?
For tasks covered by your plan, email info@duplika.com or open a ticket in the client area. Managed and Pro include technical support 24/7. Pro adds priority for inquiries and access to support via WhatsApp. Priority does not guarantee a resolution time; this depends on the incident and the access required.
Do you guarantee a speed score?
From Managed upwards, we work on caching, images, the database, plugins and Core Web Vitals. The improvements possible depend on the theme, features, plugins and server. We aim to improve the real website experience and do not promise a fixed PageSpeed score.
