1. Identification, scope and acceptance
These terms govern use of duplika.com and the purchase of Duplika services. The provider is Juan Manuel Zolezzi Volpi, owner of Duplika, at Av. Donado 2337, C1431, Autonomous City of Buenos Aires, Argentine Republic. Contact email: info@duplika.com. Tax identification number (CUIT): 23-30927419-9.
Simply browsing the website does not constitute ordering a service or accepting payment obligations. To order, the customer must know and expressly accept the terms applicable to the order. Acceptance of the contract does not replace any specific consent required for advertising, newsletters or analytics.
The contract comprises these terms, the order and the specific conditions of the accepted plan or proposal, together with any binding offer and advertising. Specific conditions identified and accepted for a service take precedence over the general terms for that service, without reducing the customer’s mandatory rights. The confirmation must allow the customer to consult the service purchased, price, billing cycle, date and version of the accepted terms.
2. Relationship between Duplika and the customer
Ordering establishes a service relationship within the scope of the accepted order. It does not create a partnership, representation, agency, employment relationship or authority to act on Duplika’s behalf.
Reseller customers contract with their own clients under their own responsibility and must clearly state who provides and manages each service. Reselling does not release Duplika from its obligations towards its direct customer.
3. Validity and interpretation of the terms
If a provision is invalid or unenforceable, the remaining provisions remain effective insofar as they can operate without it. An invalid clause will not be replaced by one that reduces mandatory rights.
The terms are interpreted in good faith and consistently with the service offered. Consumer relationships are subject to the interpretation and protection rules established by applicable law.
4. Updates to the terms
Editorial or informational updates do not, by themselves, change the price or scope of an existing service. Material changes will be communicated individually before they take effect and will respect acquired rights and any consent required by applicable law. Price updates are subject to the thirty-day protection in section 9.
Publication of a new version or continued use of the service will not, by itself, be considered express acceptance of changes requiring consent. Changes will not apply retrospectively or reduce benefits or acquired rights during the paid period. Where a valid change applies to a future period, the options to continue, not renew or terminate the contract will be explained, respecting applicable rights.
Urgent measures required by law or necessary to contain an actual security risk will be communicated as soon as possible. This provision does not permit arbitrary changes to the contract.
5. Services, plans and domains
Duplika offers web hosting, cPanel hosting, managed WordPress and maintenance, reseller hosting, email, application solutions, Cloud or VPS servers, dedicated servers, and domain registration and renewal, according to the stated catalogue and availability. The order must identify the service, resources, price, currency, billing cycle and included features.
CPU, memory, storage, bandwidth, websites, accounts, sending volumes and other resources and limits are those of the purchased plan. Additional features, licenses, management and optional backups must be identified when ordering. Paid services will not be added without the customer’s acceptance.
24/7 support indicates availability of assistance, not a guaranteed resolution time for every enquiry. Management, updates, development, application repair, migrations and included licenses depend on the service purchased. Migrations require coordination of access, scope and DNS changes, taking into account data that may be generated during the move.
Domain registration depends on actual availability and acceptance by the relevant registry or registrar; a search or payment alone does not confirm registration. Duplika must report the outcome and arrange the appropriate refund if it cannot provide what was requested.
The customer must provide accurate domain registrant details and keep contact information current. Registration and renewal prices, extension conditions and any applicable recovery costs will be disclosed before ordering. Renewal must be completed before expiry to avoid interruption or loss of the name. Grace, recovery and transfer periods depend on each extension and are not equivalent to hosting late-payment periods. Generic domain policies do not automatically apply to country-code domains.
Transfers and changes of ownership are handled after identity verification and in accordance with applicable policies. Registering a domain does not grant rights over third-party trademarks or names.
6. Legal capacity and account information
Ordering requires legal capacity to enter into binding obligations. Anyone ordering on behalf of a legal entity must have sufficient authority to represent it.
The customer must provide accurate contact and billing information, keep it up to date and protect their credentials. Duplika may carry out proportionate identity or authority checks when necessary to protect the account, avoiding unnecessary procedures.
7. Activation, billing, late payment and deletion for non-payment
The service is activated once the corresponding payment is credited and the technical requirements stated in the order are met. Payments are made in advance according to the chosen billing cycle. The amount, currency, applicable taxes and due date are disclosed before ordering and in the billing documentation.
Issuing a renewal invoice does not, by itself, authorise an automatic debit. Recurring charges require the relevant authorisation and must be cancellable through the stated channels. Customers may request cancellation without first having to pay an outstanding debt; this does not extinguish amounts validly accrued.
If an invoice remains unpaid, the service is suspended fifteen (15) calendar days after its due date. If non-payment continues, the service and its hosted content are deleted seventy (70) calendar days after that same due date. The seventy-day period does not restart upon suspension. The due date and consequences of non-payment will be communicated through the account’s contact channels.
When payment is more than thirty (30) calendar days overdue, a one-off surcharge of two percent (2%) applies to the unpaid principal balance of that invoice. It is not a monthly surcharge, does not compound and is not calculated on previous surcharges.
Before deletion, the customer must settle the payment or enquire about available options to recover or move the content. Customers should not expect to recover hosted content once deleted. Reactivation after payment depends on the service and data still existing and on the product’s technical conditions; Duplika will explain any specific impediment.
Domains are governed by their own expiry dates and policies. Hosting periods do not guarantee that a domain can be renewed or recovered for an additional fifteen or seventy days. Suspension for late payment does not replace voluntary cancellation or limit rights to complain.
8. Commercial guarantee, refunds and withdrawal rights
Duplika offers a commercial satisfaction guarantee of thirty (30) calendar days from the initial activation of hosting and WordPress maintenance services. The guarantee covers initial orders only and does not restart at each renewal. During that period, customers may request cancellation and a full refund of the covered service amount, without deduction of payment processing fees, by identifying their account and service through the support channels.
Domain registration and renewal are excluded from this commercial guarantee. Combined orders must distinguish the disclosed amount for each item. The domain exclusion does not remove applicable hosting or maintenance coverage or allow an undisclosed domain cost to be imposed after ordering.
Applicable refunds are completed within a maximum of seventy-two (72) consecutive hours after receiving a request containing the information needed to identify the transaction and verify eligibility. This maximum includes bank processing time, which may be up to forty-eight (48) hours; no additional banking period is added to the total maximum. Internal review does not restart the clock. Duplika will notify the customer of the refund and provide the corresponding receipt.
The commercial guarantee does not replace mandatory rights of revocation, withdrawal, termination or refund under applicable law. Commercial exclusions, including those for domains, do not affect legally required refunds for breach. Payment processing fees will not be deducted from legally required refunds where the law requires repayment in full.
For consumers in Argentina, the right to revoke distance contracts is exercised under the terms and exceptions of applicable law, generally within ten (10) calendar days. Cancellation and withdrawal must be available through legally required accessible mechanisms, with reasonable identity verification and a record of the request. Exercising a legal right does not require buying another service or paying a penalty.
Where Spanish consumer law applies, the general withdrawal period for a distance service contract is fourteen (14) calendar days from its conclusion. Early commencement and exceptions require compliance with applicable information and consent requirements; activation alone does not establish a valid waiver. Missing information may affect statutory periods. The thirty-day commercial guarantee remains in force where it is more favourable within its scope.
9. Renewal and changes to plans or prices
The agreed price and features remain in place during the contracted period. Initial promotions will be distinguished from renewal prices and cycles before ordering. The currency of one commercial edition does not imply automatic conversion from another edition’s prices.
Duplika may update prices for future periods by communicating the change individually to the account contact, stating the previous price, the new price and the date from which it applies. The customer has the right to keep the previous price for thirty (30) calendar days after the change is communicated. No price increase difference will be charged during that interval. This protection does not shorten an already contracted and paid period, whose price is respected until it ends. The customer may choose not to renew or request cancellation. If Duplika discontinues a service, it will explain alternatives and any applicable refunds or solutions; it will not unilaterally reduce features for a period already paid.
Voluntary plan changes and price differences will be disclosed before they take effect and require the customer’s acceptance.
10. Service and content obligations and liability
Duplika is responsible for the services it undertakes in the contract and for breaches attributable to it under the law. The involvement of infrastructure or software providers does not automatically release it from its obligations.
Customers are responsible for the lawfulness of their content, instructions and activities and for holding the necessary rights and authorisations. They are not responsible for failures attributable to Duplika merely because they own the account. Managed services will distinguish the tasks assigned to each party.
Email delivery also depends on recipients and external systems. Duplika does not promise universal delivery, but will address incidents involving its infrastructure or configuration within the purchased service. Failures must be assessed according to their cause, without blanket exemptions from liability.
11. Acceptable use and resources
Services must be used lawfully, respecting third-party rights and plan limits. Phishing, impersonation, malware distribution, unauthorised access or attacks, child sexual exploitation, fraudulent activity, spam and unlawful acquisition of data or credentials are prohibited.
Security testing on Duplika or third-party infrastructure requires authorisation and an agreed scope. Legitimate publication of educational security information is not equated with an attack or unlawful activity.
Commercial email requires the necessary recipient permissions and an unsubscribe mechanism. Unlawfully obtained lists may not be used, and messages may not continue to recipients who have requested removal. Customers must address complaints relating to their messages.
Mass file distribution, exchange nodes and other intensive workloads must be compatible with the product and its published resources. Legitimate galleries or videos are not generally prohibited: actual resource use and contracted scope will be assessed. If limits are exceeded, Duplika will explain the issue and alternatives unless an urgent risk must be contained. Additional charges will not be imposed without prior disclosure and acceptance.
12. Voluntary cancellation, suspension and termination
Customers may request cancellation through the available electronic channels, identifying the service and requested date. The process must provide a record and explain the effects on billing, data, domains and licenses. Outstanding debt is handled separately and cannot prevent cancellation where the law recognises that right.
Duplika may suspend or terminate for non-payment within the periods in section 7, material contractual breach, unlawful use, an actual security risk or a valid authority request. Where possible, the reason, measure and a reasonable opportunity to remedy the issue will be communicated. If urgent suspension is necessary, the reason and review channel will be communicated as soon as possible and legally permitted.
Arbitrary termination for any reason deemed sufficient is not permitted. Customers may provide information and request review. Temporary suspension does not, by itself, mean immediate data deletion.
Before cancellation, customers must arrange to download and verify the copies they wish to retain. These terms do not promise indefinite additional retention or recovery after deletion. Where amounts must be returned for an unprovided period, Duplika will handle this in accordance with the contract and applicable law. Termination does not prevent the exercise of legal rights.
13. Third-party claims and indemnity
Each party is responsible for third-party claims arising from its own acts or breaches to the extent required by law. Customers do not have to bear damages or expenses caused by Duplika’s breaches.
For a claim relating to customer content or actions, Duplika will communicate the necessary information, allow participation in the defence where appropriate and limit measures to what is reasonable. Not all costs are transferred automatically, and agreements imposing obligations on the customer will not be made without their involvement unless required by applicable law.
14. Security, backups and recovery
Duplika applies technical and organisational safeguards. Customers must protect their credentials and the applications under their control. The scope of management and maintenance is determined by the purchased service; neither party is released from its own security obligations.
All cPanel hosting and WordPress plans include daily backups with twenty-one (21) days of retention. This history allows recovery of restore points within that period and is not a permanent archive. Restoration options are managed through the control panel available for the product or with support assistance.
Cloud servers do not include backups by default. Backups may be purchased as an optional service, with frequency, retention, content and terms identified in the order. For dedicated servers, no backup service should be assumed unless explicitly included in the proposal.
We recommend that all customers keep their own up-to-date, independent backups, even if they have Duplika backups. This recommendation complements, and does not replace, the included or purchased backup service.
Twenty-one-day retention does not change the periods for suspension and deletion due to non-payment. These terms do not guarantee an additional period for recovering data after cancelling or deleting a service. The technical scope of backups available in those situations must be explained specifically; simultaneous deletion of all backup copies is not assumed.
15. Reviews and public communications
Customer and third-party opinions are attributed to their authors and do not necessarily represent Duplika. Legitimate negative reviews are not grounds for penalties or service cancellation.
Where Duplika manages a comment space, it may moderate unlawful content, threats, improper disclosure of data, spam or abuse using objective criteria. Moderation must not be used to prevent legitimate complaints. Information sent to support does not thereby become public content.
16. Data protection and confidentiality
Processing of visitor and customer data is described in the Privacy Policy at https://duplika.com/en/privacy/ and its regional versions. Acceptance of the contract does not authorise incompatible uses or replace specific consent where required.
Customers hosting third-party data must have the appropriate legal basis and provide the necessary information. Where Duplika acts as a processor on the customer’s behalf, processing must follow the applicable instructions and data processing agreement, including security, subprocessors, assistance and the handling of data upon termination. This clause does not replace that specific agreement.
The parties must protect non-public information learned during the service, except where disclosure is authorised, legitimately necessary for management or required by law. Requests to exercise personal data rights are handled through the channels stated in the privacy policy.
17. Intellectual property, content and licenses
Duplika and its licensors retain rights to their trademarks, designs, materials and software. Website access or ordering a service does not transfer ownership or authorise uses beyond the agreed service.
Customers retain rights to their content and grant only the technical authorisations necessary to host, transmit and back it up and provide the service. These terms do not give Duplika general permission to use customer content, logos or testimonials for advertising; such use requires specific permission.
Included third-party licenses are governed by their scope and conditions. Customers will be informed which licenses depend on an active service and what cancellation means for them. An included license is not assumed to be perpetual or transferable.
Anyone identifying a possible infringement may email info@duplika.com, identifying the content and rights claimed. Duplika will assess the complaint and any appropriate, proportionate measures.
18. Providers, links and recommendations
The site may include links to providers and external pages with their own terms. Duplika will identify commercial relationships or affiliate links where appropriate, without presenting a provider used to fulfil the contract as unrelated to its service.
Visiting an external page does not, by itself, change Duplika’s obligations. Direct purchase of an independent third-party service is governed by that provider’s terms, without prejudice to any legally applicable responsibilities.
19. Availability and commercial credits
Availability is assessed per service and calendar month. Countable downtime is an interruption preventing access to the purchased service due to a failure of infrastructure, networks or systems under Duplika’s responsibility. Intervals are added without double-counting simultaneous incidents affecting the same service.
Monthly availability is calculated as 100 × (monthly service time minus countable downtime) / monthly service time. Monitoring records and evidence provided by the customer will be used. An incident limited to a site or application will be assessed according to its cause and the managed scope; not every application failure means the server is inaccessible.
For shared hosting and WordPress, if monthly availability is below ninety-nine point nine percent (99.9%), the full month of the affected service is credited. This credit applies once per service and month, even if there are several incidents.
For Cloud and dedicated servers, the value of one (1) service hour is deducted for each countable minute of server inaccessibility, starting from the first minute, without requiring monthly availability to first fall below 99.9%. The total is capped at one hundred percent (100%) of the affected service’s monthly value.
The hourly basis is calculated by dividing the monthly service price by the hours in the relevant calendar month. For Cloud and dedicated servers: credit = monthly price × countable downtime minutes / hours in the month, subject to the stated cap. Actual incident durations are accumulated without rounding that artificially reduces countable time.
For plans prepaid for several months, the equivalent monthly value is the amount actually paid for the service divided by the number of contracted months. The cap applies to the commercial credit for that service and does not include other services on the account.
Customers choose to receive the credit as a full refund through the same payment method or as an extension of the service expiry date equivalent to the recognised credit. An extension will not be imposed instead of a refund chosen by the customer. If the service is cancelled and an extension would serve no purpose, the customer may choose a refund. A full-month credit extends the expiry date by one calendar month, not a fixed thirty-day period. If the target month has no matching day, its last day is used. For Cloud and dedicated servers, the time equivalent is one hour for each countable minute, up to the equivalent of one calendar month per service and month. Refunds are handled within the total period stated in section 8.
Failures limited to the customer’s own connection, customer actions outside the managed scope and valid suspensions for non-payment or breach are not counted. An interruption is not automatically excluded because it affects a datacentre, a Duplika provider, an attack or maintenance work. Scheduled maintenance is not exempt merely because it is called scheduled; any exclusion must be specific, disclosed and legally permissible.
Customers may report incidents and request a credit through support, identifying the service and known interval. No short claim expiry period is imposed, nor must customers produce records impossible to obtain. Duplika will compare its monitoring with the information received and explain the calculation.
These credits do not replace or limit legally enforceable liability, refunds, compensation or termination rights. The 100% cap applies exclusively to the commercial credit, not to all Duplika liability. Availability of the marketing website is distinct from availability of a purchased service.
20. Applicable law, complaints and mandatory rights
These terms are governed by the laws of the Argentine Republic insofar as applicable, without excluding mandatory rules protecting customers based on consumer status, residence or the circumstances of the transaction. The site’s regional edition does not, by itself, determine all applicable rights.
Complaints may be sent to info@duplika.com and the support channels, identifying the account, service and reason. Seeking an amicable solution does not impose a mandatory thirty-day wait or block judicial or administrative action, urgent measures or statutory deadlines.
Where a consumer relationship exists, the jurisdiction and complaint mechanisms applicable to the consumer are preserved. For exclusively business disputes where a choice of jurisdiction is valid, the ordinary courts of the Autonomous City of Buenos Aires will have jurisdiction, without affecting mandatory jurisdictions.
New terms will apply from the date and on the conditions validly communicated when they take effect. Publication of this version does not retrospectively change existing contracts or limit rights arising from more favourable previous offers.
Last updated: 17 October 2026. Juan Manuel Zolezzi Volpi, owner of Duplika. CUIT 23-30927419-9. Address: Av. Donado 2337, C1431, Autonomous City of Buenos Aires, Argentine Republic. Contact: info@duplika.com.